7 Months~ (Aug 2020-Present)
Interaction Design, Information Architecture
Designing a powerful analytical dashboard to visualize data on domestic violence in Mexico City
A pro bono collaboration with the United Nations Development Programme (UNPD) Accelerator Lab and the Secretary of Women of Mexico City to empower employee of LUNA Centers to better serve local women who are experiencing domestic violence.
My Role & Impacts
This was my first time designing for civic technology for government employee in a foreign context. I was the sole designer on the team and partnered closely with my cross-cultural and cross-functional partners (including PM, Researcher, Data Scientist and Engineers).
The platform was partially shipped as an experiment before organizational changes. The next step would have been to run a usability test to validate the design and identify potential issues.
Due to confidentiality, I have omitted and obfuscated confidential information. The platform was in Spanish and I translated it into English for the purpose of case study presentation.
66.1 % of all Mexican women age 15 + have experienced gender-based violence at least once in their lives.
Gender-based violence was already widespread in Mexico City prior to the pandemic.
In the wake of COVID-19 quarantines, domestic violence against women and girls has intensified as many victims are confined to living in the same shared space as their abusive partners.
(United Nations Development Programme, 2020)
LUNA Centers were established as part of Mexico City's Free of Violence initiatives to provide free and confidential services to help battered women to attain safety and self sufficiency.
Collection and analysis of meaningful data across the service system is crucial to service delivery to vulnerable clients, report to funding bodies, and support internal reviews of service provision.
However, LUNA Centers lacked an analytical platform to transition raw data source inputs into usable insights to be utilized for case management and reporting.
Unstandardized documentation processes across 27 centers resulted in inconsistent raw data source inputs
Case management progress were slow and obscure due to incomplete records and hidden insights
Data was being analyzed manually on Excel which was time-consuming and slowed down work progress
How might we expedite insight production to strengthen LUNA's services for battered women?
Introducing the LUNA Dashboard
Broad overview with drill down capabilities
Employee could review data insights on a high level to make strategic and informed decisions for management and reporting.
Tracking case flows
Employee can easily keep track of the flow of cases within the four different risk levels.
Creating a shared vision within the cross-cultural team
When I joined the team, some exploratory research had already been carried out. In order to get myself oriented in the problem space, I caught up on the team’s documentation to understand the users and their existing workflows. As I dove into the existing research and communicating with my cross-cultural partners, I realized the problems:
01. Some findings were lost in translation (all documents were originally in Spanish and translated into English)
02. There was also a lack of shared understanding among the team regarding the user’s needs and pain points
To align mental model for the whole team, I planned and invited stakeholders to participate in an empathy workshop.
(Screenshots from the empathy workshop, click to expand)
By defining and visualizing the user workflows and journeys, I helped the team understand what changes could have the biggest impact.
Understanding employee's workflow
Going beyond the product to consider service design
Inconsistent documentation process was one of the biggest pain points that impede meaningful synthesis of date. In order to have source inputs to feed the analytical dashboard, I worked one of the internal team members to modify the spreadsheet to create a standardized format and make it more user-friendly.